Refund policy

Last updated: September 23, 2026

At Toit Studio, every piece is carefully inspected and packed before dispatch. Because ceramics are delicate, we recommend checking your order as soon as it arrives.

No Voluntary Returns

Toit Studio does not offer returns simply because of a change of mind, preference, or change in purchase decision, except where otherwise required under applicable consumer law.

Damaged During Delivery

If your item arrives broken or damaged during transit, please contact us as soon as possible.

For the fastest resolution, please record a continuous unboxing video, beginning before the package is opened and continuing until the product is completely unpacked.

Please send us:

  • Your order number

  • Clear photographs of the damaged item

  • Photographs of the packaging

  • Your continuous unboxing video, where available

Damage should be reported within 12 hours of delivery whenever possible.

Once the issue has been verified, we will arrange an exchange subject to product availability.

Exchanges

Approved exchanges are available for items that:

  • Arrive damaged during delivery

  • Are defective

  • Are different from the product ordered

  • Materially differ from the product description

Exchanges are subject to product availability.

If the same item is unavailable, our team will contact you to discuss an alternative product or refund where appropriate.

Refunds

Refunds may be provided when:

  • An approved damaged or defective item cannot be replaced

  • The item received does not match the order or product description and an appropriate exchange is unavailable

  • An order cannot be fulfilled after payment has been received

  • A refund is otherwise required under applicable law

Once a refund has been approved, we will confirm the refund method with you.

Where possible, refunds will be processed using the original payment method.

For Cash on Delivery (COD) orders, our team will arrange an appropriate refund method directly with the customer.

Processing times may vary depending on the bank, payment provider, or refund method.

Natural Ceramic Variations

Small differences in glaze, colour, texture, finish, pattern, or appearance may naturally occur between ceramic pieces.

These characteristics are part of the nature of ceramic products and are not automatically considered defects.

We make reasonable efforts to represent every product accurately through photographs and descriptions.

Legal Rights

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable consumer laws of Nepal.